Manager, Development Operations
Junior Achievement of Central Maryland is seeking a detail-oriented, systems minded professional to join our Development team as Manager, Development Operations. This is a critical role for a growing fundraising operation.
Impact
At Junior Achievement of Central Maryland, you will be part of a passionate team
that believes in the power of young people to shape their own futures. Every gift
processed, every report generated, and every donor relationship supported by this
role contributes directly to the experiences of the 30,000+ students JA serves each
year across Central Maryland. This is not just an operations role — it is a mission critical
one.
Primary Responsibilities:
Fundraising Operations
- Track and report on fundraising metrics and donor engagement to keep the team informed and on track
- Maintain development calendars, workflow documents, and deadline management systems
- Support prospect research and donor qualification, providing comprehensive screening to identify and prioritize new funding opportunities
Gift Processing, Stewardship & Partnership Fulfillment
- Ensure all gifts are processed and acknowledged accurately and on time
- Execute a comprehensive stewardship plan that results in timely, meaningful engagement for donors and partners at every giving level
- Maintain JA's stewardship calendar, ensuring all donors and partners receive appropriate follow-up based on giving level, program involvement, and partnership agreements
- Draft personalized stewardship communications and partner updates that complement formal acknowledgement letters
- Coordinate impact reporting for corporate partners, foundations, and major donors — including pulling data, compiling metrics, and gathering program highlights
- Track and monitor fulfillment of all sponsorship and partnership deliverables to ensure 100% compliance with commitments
- Identify gaps in stewardship processes and recommend efficiencies that enhance the overall donor experience
Database Management & Reporting
- Serve as the Development team's primary point of contact for CRM needs, ensuring accurate data entry, coding, and record-keeping across donor files
- Maintain day-to-day data integrity including deduplication, address updates, constituent notes, and documentation of donor interactions
- Run routine reports for staff including mailing lists, LYBUNT/SYBUNT lists, event attendee lists, and pipeline reports
- Implement process improvements in the CRM based on team feedback and evolving organizational needs
Cross‑Functional Collaboration
- Serve as the Development team's liaison to Finance during monthly gift reconciliation and as the lead point of contact during the annual audit
- Collaborate with the Communications team to support donor outreach and stewardship execution
- Provide operational support during major fundraising campaigns and events
Qualifications (required)
Education/ Experience
- Bachelor's degree and/or 3+ years of experience in nonprofit development, fundraising operations, stewardship, or a data-focused administrative role
- Strong organizational skills with the ability to manage detailed workflows, track competing deadlines, and maintain accurate records across multiple projects simultaneously
- Excellent written and verbal communication skills, with the ability to draft clear, professional stewardship messages and partner updates
- High comfort level working with data, spreadsheets, and CRM systems; experience with donor databases strongly preferred
- Proficiency in Microsoft Office, particularly Excel and Word, including the ability to manipulate, clean, and format data for reporting purposes
- Prospecting and donor research skills
- A collaborative, service-oriented mindset — comfortable working across departments to gather information, fulfill partnership deliverables, and support the broader Development team
Application Process
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